ChipStars Casino Privacy Policy

At ChipStars Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our platform at chipstars.bet. By registering an account and using our services, you acknowledge that you have read and understood this document. We encourage you to review this policy carefully before providing us with any personal information.

Who We Are

ChipStars Casino is operated by TRICKLESS NV, a company registered in Curaçao (Registration No. 160941), with its registered office at Zuikertuintjeweg Z/N, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence No. OGL/2024/139/0125, under the National Ordinance on Games of Chance. Our billing operations are handled by DIGITAL CRYPTO PAY SP z o.o., and payment processing is facilitated by Power Gaming Ltd (C77981), registered in Malta. As the data controller, we are responsible for how your personal information is managed across our platform.

Information We Collect

When you interact with our ChipStars Casino platform, we may collect the following categories of personal data:

Registration and Identity Data

• Your full name, date of birth, and gender
• Email address, home address, and phone number
• Username and !j8WsJ@Ehb$Hq4*+ used for your ChipStars Casino login
• Government-issued identification documents for KYC verification
• Source of funds and source of wealth documentation (required at higher withdrawal thresholds)

Financial and Transaction Data

• Payment method details, including card information, e-wallet identifiers, and cryptocurrency wallet addresses
• Deposit and withdrawal history
• Account balance and transaction records
• Information related to bonus usage and wagering activity

Technical and Usage Data

• IP address, browser type, and device information
• Log data, session duration, and pages visited on our platform
• Cookies and similar tracking technologies
• Geolocation data used to verify eligibility and enforce restricted-market rules

How We Use Your Information

We at ChipStars process your personal data for several lawful purposes. Our primary use is to provide, maintain, and improve the services available on our platform. Specifically, we use your information to:

• Create and manage your account and facilitate your ChipStars login
• Process deposits and withdrawals through your selected payment methods
• Verify your identity and comply with anti-money laundering (AML) obligations
• Apply and manage bonuses, including any ChipStars bonus code or ChipStars promo code you redeem
• Deliver customer support via live chat and email at support@chipstars.bet
• Send you service-related communications and, where you have opted in, promotional messages
• Detect fraudulent activity and ensure the security of your account
• Comply with legal obligations under applicable gaming and financial regulations
• Conduct responsible gambling checks and enforce self-exclusion requests

Legal Basis for Processing

Our ChipStars Casino data processing activities are grounded in the following legal bases:

• Contractual necessity — we process data that is required to deliver the services you signed up for
• Legal obligation — we are required by law to verify your identity, monitor transactions, and report suspicious activity
• Legitimate interests — we use certain data to prevent fraud, improve our platform, and ensure fair gaming
• Consent — where we rely on your consent (e.g., for marketing communications), you may withdraw it at any time

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Our ChipStars Casino website uses both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period). These allow us to remember your preferences, keep you logged in, and analyse site traffic. You may adjust your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our services:

• Payment processors — including Power Gaming Ltd and DIGITAL CRYPTO PAY SP z o.o., to facilitate transactions
• Identity verification and KYC providers — to confirm your identity and meet regulatory requirements
• Game providers and technology partners — such as Evolution, Pragmatic Play, and others whose platforms power our 10,000+ game library
• Regulatory authorities — including the Curaçao Gaming Authority, if required by law
• Fraud prevention services — to protect you and our platform from unauthorised activity

All third-party partners we engage are required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business necessity. In accordance with standard AML and gaming regulations, we typically retain transactional and identity records for a minimum of five years following account closure. Where data is no longer required, we delete or anonymise it securely.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at ChipStars Casino:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal obligations
• The right to object to or restrict certain types of processing
• The right to data portability, where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us directly at support@chipstars.bet. We will respond to your request within a reasonable timeframe and in accordance with applicable regulations.

Security of Your Data

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or loss. Our ChipStars platform uses SSL encryption, secure server infrastructure, and access controls to safeguard all data in our care. While we take every reasonable precaution, no method of transmission or storage is completely secure, and we encourage you to use a strong !j8WsJ@Ehb$Hq4*+ and keep your login credentials confidential.

International Data Transfers

As a platform serving players across multiple regions, we may transfer your personal data to countries outside your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information, consistent with applicable data protection laws.

Children and Minors

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that a minor has registered an account, we will immediately suspend that account and delete the associated data. We take our responsibility to prevent underage gambling seriously.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the document and notify you of material changes via email or a prominent notice on our website. We encourage you to review this page periodically. Your continued use of our ChipStars Casino services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. You can contact our support team at any time via live chat on chipstars.bet or by emailing us at support@chipstars.bet. For payment-related queries, you may also contact us at payment@chipstars.bet. We are here to help and will address your enquiry as promptly as possible.